The owner submitted fuel receipts and GPS data to the department, but it refused to use its discretion to waive the $377.44 distance-based charge. It told the man to contact the Department of Treasury and Finance for assistance, despite it not being responsible for the EV tax.
Glass’ investigation asked the department to explain why it refused this and other requests for charge waivers. The ombudsman found “it did not have a policy or guidance material to help…
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