Rapid BYD uptake led to customer service drama

AUSTRALIAN BYD distributor EV Direct has admitted it got some things wrong in its first few months of sales when it came to making sure owners could easily access its servicing network but says it is “quickly rectifying” those issues.

 

The Chinese brand – which launched in Australia last year and got off to a rocky start according to owners’ forums and Facebook groups – is aiming to make things better for buyers, according to EV Direct CEO Luke Todd.

At the Australian…

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